Refund policy.

This covers event tickets, VIP rooms, private hire and Bar/Bat Mitzvahs booked online with DJW Events London Ltd. Your booking page shows you exactly what comes back before you confirm a cancellation, and the refund is made automatically.

Changed your mind?

Cancel within 48 hours of booking for a full refund of everything you've paid, as long as your date is at least 14 days away. This applies to every kind of booking.

Event tickets

After those 48 hours, tickets are not refundable. You can move them to another night for free up to 48 hours before the night (if there's space), and swap the names on them any time.

VIP rooms

• The £200 deposit is non-refundable.
• 21 or more days before: everything you've paid above the deposit is refunded.
• Under 21 days: no refund. You can still move to another night free up to 48 hours before, if the room is free.

Private hire and Bar/Bat Mitzvahs

• The £200 deposit is non-refundable.
• 60 or more days before: everything except the deposit is refunded.
• 30 to 59 days before: we keep 50% of the total hire price (or the deposit, if that's more) and refund the rest.
• Under 30 days: no refund.
• One free date change if you ask 30 or more days before, subject to availability; everything you've paid carries over.
• Fewer guests doesn't lower the price. Extra places can be added from your booking page.

If we cancel or move your event

If DJW has to cancel or move the event, you get a full refund of everything paid, or a free move to a new date, your choice.

No refunds for

• No-shows or late arrival.
• Refused entry: no ID, intoxicated, or under age at an 18+ event.
• Being asked to leave for behaviour.
• A brief closure of part of the venue for safety.
• Food and drink bought on the night (unless faulty).

Exceptional circumstances

Illness, bereavement, something that's genuinely gone wrong: press Request a full refund on your booking page and tell us what happened. Daniel or Matthew look at every request personally and you'll get an email with the decision. Your booking stays as it is in the meantime.

How refunds are paid

To the card you paid with, within 5–10 working days. We don't deduct card fees. Discounted bookings refund what was actually paid. Anything paid another way (cash, bank transfer) we refund by hand and email you about.

Hiring the venue privately? The full private hire terms include these refund rules, plus deposits, guest numbers, under-18s and the venue rules.

Get in touch

Cancelling and refunds happen on your booking page (the link is in your emails). Anything else, email office@djwevents.com with your booking reference.

Bookings for a specific date are exempt from the 14-day cancellation right in the Consumer Contracts Regulations 2013, so these are the terms that apply. Policy dated 5 October 2026.